Greetings from Philadelphia where we kicked off The 2019 OPEN MINDS Technology & Informatics Institute today. The focus this week is on the strategic issues that the “wave” of new technologies is creating for the health and human service field and for provider organization sustainability.

The question for most executive teams is how their organization compares with the competition. But meaningful benchmarks are hard to find. From national surveys, what we know is that the median investment in technology ranges from 2% of budgets in agriculture to 7% in banking. The average tech investment among health care organizations is 3 . . .

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