Are You The Apple Store (Or Radio Shack)?

Remember Radio Shack? It was once the go-to source for retail electronics until it crumbled in the face of competition and declared bankruptcy in 2015. In contrast, consider today’s thriving Apple Store where people go not just to shop or have their iPhones and Macs fixed, but simply to hang out and enjoy the experience. What is Apple doing that Radio Shack didn’t? And what lessons does that hold for those providing specialty care to people with chronic conditions and complex support needs?

In his presentation, “From Radio Shack To The Apple Store For Behavioral Health Delivery . . .