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I remember when we kicked off the first OPEN MINDS technology institute in Pittsburgh in 2005. Our opening keynote speaker was Richard J. Hillestad, Ph.D., Senior Management Scientist at The Rand Corporation, who shared the results of their new analysis of cost savings from electronic health records (EHR) adoption (see Can Information Technology Transform Health Care?). The takeaway from his research? Payers and health plans would reap the benefits of interoperable clinical data immediately—but it would take a bit longer for provider organizations to realize cost offsets.

Roll forward 16 years. Our 2020 survey showed that 90% of . . .

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