Efficient? Resilient? Neither? Both?

Is your organization efficient? Is it resilient? Neither? Can it be both? I’ve been pondering those questions since my colleague and OPEN MINDS Senior Associate Ken Carr sent me the Forbes article, Now Is The Time To Make Resilience, Not Efficiency Your Primary Business Objective.

Obviously, every executive team has been thinking about the resilience of their organization and their management team during the pandemic. Resilience is defined as the ability to withstand or recover quickly from difficult conditions—and the pandemic has tested resilience in every market sector. (Estimates are that 200,000 U.S. organizations have closed . . .