In the past, consumer access to health care systems and professionals was through telephone appointments, written prescriptions, and face-to-face meetings. That has all changed.

U.S. consumers have come to expect tech-enabled convenience in most parts of their life – they pay their bills on-line, change their airline seat with an app, compare hotels and book rooms on-line, drive through toll booths with EZPass, take online courses at night, and automatically reorder supplies with a single click on Amazon. And, they are increasingly expecting (and certainly preferring) this convenience in their interaction with the health care . . .

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Technology & Information

Technological innovation and technology adoption and optimization are at the forefront of strategy for many health and human service provider organizations. A strong digital infrastructure can improve the way organizations operate by rethinking how individuals, teams, and departments work. However, the question for executive teams is how to best leverage technology to make their workforce and day-to-day operations more effective and efficient. Although making new investments in technology requires organizations to overcome strategic challenges—from choosing the right solution to successful implementation—the return-on-investment can lead to increased revenues, improved stakeholder positioning, and reduced operating costs in the long-term.


Latest Resources
The Department of Health and Human Services (HHS) is continuing its pursuit of the use of artificial intelligence (AI) to improve clinical care and lower health care costs with the release of a request for information (RFI) on December 19, 2025. HHS seeks comments on ways to integrate AI in care delivery and create new, long-term market opportunities that improve health and well-being, including public-private partnerships and cooperative research and development agreements. Responses are due… Read