Transforming Adolescent Residential Services: The New Hope Case Study is starting in

Treatment Innovation & Treatment Technology

Treatment technology is at the heart of fundamental restructuring of the health and human service system, particularly in sectors serving consumers with the most complex needs. Tech-enabled treatment has the potential to improve clinical decision making and consumer outcomes, as well as reduce unnecessary administrative burdens. Historically, the health and human service system does not have a great executive bench for understanding and assessing the plethora of new technology options—leaving the “science to service” gap larger than ever. However, as payers look for innovative approaches that go beyond traditional forms of treatment, provider organizations must step up to the challenge and leverage new technologies and virtual delivery systems that engage and empower consumers.


The American Medical Association (AMA) is urging Congress to establish additional safeguards for the use of artificial intelligence (AI) chatbots in mental health care to protect consumers. Although the technology has promise for expanding access to mental health resources, reported risks associated with chatbots include privacy breaches and responses encouraging self-harm. To inform Congress about its concerns, the AMA sent letters to the co-chairs of the Congressional Artificial Intelligence Caucus, the Congressional Digital Health Caucus,… Read