By Monica E. Oss It seems like ages ago. In 2008, I did a presentation at a non-health care business conference about the likelihood of “health care offshoring”—offshoring being defined as the practice of an organization basing some of its processes or services overseas to take advantage of lower costs. My premise was that the technology existed for health care services to be delivered to consumers in the U.S. by professionals in other countries—even if not yet adopted. At the time, health care organizations were using out-of-country staffing for administrative functions like claims payment, call centers, and tech development—but not for service delivery. There…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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