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For the second consecutive year, artificial intelligence (AI) dominated the list of most popular OPEN MINDS webinars. And what a difference a year makes—when we published our briefing, What AI?: The Most Watched 2023 Webinars, the concept was interesting, but the business applications were limited.;That is no longer the case. There are now a number of;AI-driven tools;designed for provider organizations serving consumers with complex needs—from documentation assistance to consumer-directed therapy.

As we look to the year ahead, the question is how executives should assess the growing number of AI-enabled . . .

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