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It’s been a couple weeks since our deep dive into service excellence in Long Beach at the 2024 OPEN MINDS Operational Excellence Institute;in Long Beach.;In the year leading up to the institute, we’ve spent a lot of time thinking about excellence in the field—and the executives and organizations that are moving in that direction.

In my closing remarks,;The Excellence Gap In Health Care, Why It’s Great To Be Good!, I focused on the excellence gap.;It is still quite a gap—both in terms of clinical quality and consumer . . .

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