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Well, what a week! The 2021 OPEN MINDS Technology & Analytics Institute closed today—after three intensive days of technology innovation and technology strategy. I walked away with two takeaways. First, most specialty provider organizations are going to need a new multi-functional tech platform to support future success and sustainability. And second, executives need to embrace the concept that their much-needed strategic transformation is also a digital transformation—developing a service line that is a new consumer experience leveraging emerging technologies.

The technology functionality needed by specialty provider organizations is moving beyond the basic electronic health record (EHR . . .

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