Changing The Consumer Experience—The Tech Strategy Decisions

Changing the consumer experience is the fundamental definition of digital transformation. That was the key message of my closing session, Technology Strategy For Sustainability—EHRs Are Just The Start, last week at The 2021 OPEN MINDS Technology & Analytics Institute.

But how do you change the consumer experience? That was the focus of the session, Consumer-Focused Technology For Better Consumer Experience & Engagement, featuring Anna Lindow, chief executive officer and co-founder of Brave Health, along with my two colleagues and OPEN MINDS Senior Associates, Paul Duck and Jason Lippman. There were two key takeaways from the session—there . . .