Clinicians, Consumers & Digital

If there was a theme of last week's 2022 OPEN MINDS Technology & Analytics Institute, it was that digital transformation—the remaking of health care provider organizations' relationship with their customers using technology—is key to success and sustainability in the year ahead.

The reason? Consumers now want faster care, more convenience, a personalized experience, and lower costs. Payers want low use of emergency rooms, low rehospitalization rates, and high use of preventive and wellness services. Meanwhile, health plans want member retention, better HEDIS scores, better CMS Stars scores (now heavily weighted to consumer experience), low medical loss ratios . . .