By Monica E. Oss Consumer engagement is top of mind for both health plan and provider organization executives—particularly engagement of consumers with complex needs. In a recent survey, behavioral health provider organization executives rated consumer engagement as their top challenge (see 52% Of Behavioral Health Organizations Rate Consumer Engagement As Greatest Challenge). The reasons are straightforward—more consumer engagement drives use of services and less consumer engagement often translates into lower use of regular services or inappropriate use of expensive services (see Making Consumer Engagement A Reality and Engaging Consumers To Improve Outcomes: Bringing Patient Engagement To Population Health). We had a lively discussion on the key…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit https://openminds.com/live-mbpi/ for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at events@openminds.com or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer
OPEN MINDS

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