By Monica E. Oss, Chief Executive Officer I stopped in to see an older neighbor recently—and noticed she had her telephone to her ear and was distressed. It turns out that she was trying to 'fix' a prescription and had been on hold for two hours. When I learned more, I came away with a simple conclusion—the 'fix' would have taken a few minutes if she had a computer. But she didn't have a computer and even if she had access to one, she wouldn't know how to use it. This is a great example of one of the challenges of moving to a digitally-enabled health and…
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