By Monica E. Oss Executive teams often point out to me the irony of the “characteristics for success” in the year ahead. First, they are encouraged to have rock solid, stable operations that are highly productive with good margins (see For The Next Normal, Ready = Resilient). And at the same time, they are advised that they need to be nimble (see The Need For Speed—From The Executive Team). The irony is not lost on me. To create value—for consumers, for payers—executive teams need to pay constant attention to performance metrics that matter to their customers. And they need to improve the efficiency and effectiveness of the services they deliver. At the same…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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