Expanding Your Digital Toolbox With Chatbots

This headline caught my attention “Northwell Rolls Out COVID-19 Screening Chatbot For New York Employers”—about a large hospital system that has started using the COVID-19 Employee HealthCheck, just one of many “chatbots” that are in use in the health care market. Employee HealthCheck engages employees—of any large business or organization that subscribes to its services—in a brief automated smartphone chat every work day to assess if they have COVID-19 symptoms or may have been exposed. Employees complete the chat from home and are cleared for work (and get a digital “badge” they can display . . .