By Monica E. Oss, Chief Executive Officer This headline caught my attention “Northwell Rolls Out COVID-19 Screening Chatbot For New York Employers”—about a large hospital system that has started using the COVID-19 Employee HealthCheck, just one of many “chatbots” that are in use in the health care market. Employee HealthCheck engages employees—of any large business or organization that subscribes to its services—in a brief automated smartphone chat every work day to assess if they have COVID-19 symptoms or may have been exposed. Employees complete the chat from home and are cleared for work (and get a digital “badge” they can display for access), or instructed to stay home (with guidance for…
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