How Does It All Fit Together? Strategic Challenges Similar For Digital Startups & Their Brick-And-Mortar Competitors

We’ve had 14 months of “go go virtual” in the health and human service field. Provider organizations that delivered most of their services face-to-face pivoted to virtual over the past year—80% percent of behavioral health visits and approximately 70% of primary care visits were virtual. And a national survey of clinical professionals by a digital behavioral health solutions provider found that 99% of professionals offered telehealth during the pandemic, and 96% plan to offer telehealth into the future—with nearly 75% saying it will comprise 40% or more of their business (see “Telehealth” Is “Health” In . . .