How To Answer The Outcome Question

Greetings from Florida and the mhca winter conference, where there has been a lot of great conversation about the future of behavioral health service delivery.

During my plenary session this morning, Ten Trends You Can’t Ignore - Behavioral Health Services & The Changing Health & Human Service Landscape, I discussed the importance of performance metrics—to payers, health plans, and consumers. An observation from one of the attendees was that there were lots of metrics but little focus on clinical outcomes. That’s an accurate comment, but there is a reason for that lack of focus. Both policymakers and executives . . .