With so many forces moving in the midst of the pandemic—public health, economic, and political—it is hard to sort out the signal from the noise. The strategic challenge for executive teams is reading the movement in the health and human service market to determine what the “next normal” will look like and how to position their organizations for success and sustainability. This is a challenge for executive teams of both health plans and provider organizations. We know some of the characteristics of what is coming—budget compression, more “whole person” focus with value-based reimbursement, more digital services, hybrid care models, and more care…
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