By Monica E. Oss, Chief Executive Officer Management thought leader John Kotter wrote in his book, Sense of Urgency, “More than 70% of needed change either fails to be launched, even though some people clearly see the need; fails to be completed, even though some people exhaust themselves trying; or finishes over budget, late and with initial aspirations unmet.” In IBM’s Making Change Work study, which surveyed almost 1,400 individuals responsible for designing, creating, or implementing change across their respective organizations, only 20% of respondents reported being highly successful (with a success rate of 75% or more) in managing change, while 45% said their success rate was…
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