By Monica E. Oss, Chief Executive Officer I’ve written before about the potential for technology to reduce some of the workforce hours needed to serve consumers through automation of repetitive tasks, elimination of manual functions that can be substituted with tech tools, and enabling consumer independence and self-service (see Workforce Strategy #4: Use Technology To Improve Productivity, Automate Repetitive Tasks, & Allow Consumer Self-Service). We have seen improved productivity in providing therapy using telehealth. Technology-enabled process automation can cut down on the administrative time for clinical professionals. Voice recognition and natural language processing can speed clinical documentation. Remote patient monitoring can reduce the number of home visits required by case workers. Consumer self-care digital tools can cut…
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