By Monica E. Oss I’ve written before about the potential for technology to reduce some of the workforce hours needed to serve consumers through automation of repetitive tasks, elimination of manual functions that can be substituted with tech tools, and enabling consumer independence and self-service (see Workforce Strategy #4: Use Technology To Improve Productivity, Automate Repetitive Tasks, & Allow Consumer Self-Service). We have seen improved productivity in providing therapy using telehealth. Technology-enabled process automation can cut down on the administrative time for clinical professionals. Voice recognition and natural language processing can speed clinical documentation. Remote patient monitoring can reduce the number of home visits required by case workers. Consumer self-care digital tools can cut…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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