Where You Stand: Best Of The 2025 OPEN MINDS Service Excellence Institute

“Where we stand depends on where we sit.”;This often-used quote from Stephen R. Covey’s book,;“The 7 Habits of Highly Effective People,” is very apt for the health and human service field.;There are many perspectives on quality and value, and I heard many of them over the three days at our recent gathering—The 2025;OPEN MINDS;Service Excellence Institute—in Long Beach.;

The various perspectives on what is “best” in health and human services are reflected by the;many ratings in the field. A few examples of these . . .