Necessity Is The Mother Of Invention

Greetings from sunny Long Beach and the last day of;The;2025;OPEN MINDS;Service Excellence Institute. It’s been three days of discussion about the best practices—both clinical and administrative—for navigating the many challenges in the market right now.;

In my closing remarks at the institute, Balancing Market Uncertainty With “Excellence”–The Leadership Challenge For The Year Ahead, my focus was on both how to navigate the challenges of the current market moment—and find growth opportunities amid the discord.

Our framework for leading through this unprecedented market shift is based on . . .