By Monica E. Oss “Behavioral health provider organizations can provide the best possible care but those consumers who remain on the streets will never get better, unless they secure affordable housing,” says Andy McMahon, Vice President, Health and Human Services Policy, UnitedHealthcare Community & State. Nearly 500,000 Americans are homeless and 200,000 of those are unsheltered (see Mind, Body, Community: Kaiser Permanente’s Unique Approach). But the data is pretty clear that consumers who are homeless have poorer outcomes and higher resource use—4.1 days longer hospital stays, $4,000 more per admission, twice the readmission rate, three times the number of emergency room (ER) visits, and…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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