No Standardization, No Growth

I left last week’s 2020 OPEN MINDS Executive Leadership Retreat with the thought that every provider organization executive team needs to keep two strategic mandates in mind as they navigate their way to the next normal. First, identify and build the service lines that will be the foundation of sustainability in the post-crisis landscape. That was the focus of my closing keynote presentation (see Innovation Doesn’t Just Happen). Second, growth to achieve scale is absolutely essential to sustainability as well. That admonition came from Mark Mishek, chief executive officer of Hazelden Betty Ford Foundation, in his opening . . .