Post-Pandemic, Strategy Needs Technology

Technology has changed many fields over the years. Fewer bank tellers. Fewer brick and mortar retail stores. Fewer travel agents. Fewer movie theaters. Fewer cash transactions. Fewer letters in the mail. Fewer newspapers and magazines. No more Blockbuster. No more Borders. No more film photography. No more encyclopedias…

Late to the party but finally catching up—the health and human service field is approaching a similar disruptive precipice. The pandemic, combined with huge amounts of capital from private equity firms and public offerings, has sped up the adoption of many technologies—with reasonably favorable reviews across stakeholders. So what will . . .