By Monica E. Oss The one word that keeps coming up in my discussions with health plan executives is “transformation.” And, they’re not talking about transforming themselves. They are talking about the transformation in service delivery that provider organizations need in order to be “valuable” in the post-pandemic health and human service system. And, that transformation is more than just adding telehealth. They’re talking about integration of services and data, engaging consumers with complex needs, and driving a definable value proposition. Making that transformation was the focus of last week’s OPEN MINDS Care Innovation Summit: Solving the Problem Of Access For Consumers With Complex Care…
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