Shifting EAP Field, Shifting Opportunities

Employer demand for the issues traditionally addressed by employee assistance programs (EAPs) is growing. The prevalence of mental health and addictive disorders has risen over the past year. But other issues that affect workplace productivity—child care and elder care, legal and financial issues, workplace violence, and conflict resolution—are also increasing in importance.

The percentage of the employees with access to an EAP has grown over time. In 2019, 91% of companies polled by the Society for Human Resource Management (SHRM) said their organizations offered an EAP, up from 79% in 2015. A little over half (54%) of civilian . . .