Taking Something Great On The Road

As product life cycles get shorter, growth has become more essential for the financial stability of most health and human service organizations (see Sustainability, Growth & Strategy: The Management Practices That Drive Success).

A key growth strategy for most provider organizations is to find out what they do well with a margin and grow it. That replication—reproducing a service in a different context—is based on building a service model with routines, behaviors, and systems that everyone in the organization can understand and follow. But even growth via replication brings complexity, and complex organizations can sometimes forget what they . . .