By Monica E. Oss What state Medicaid directors want from Medicaid health plans is changing—and more focus on the “whole person” and the full spectrum of their health, behavioral health, and social needs is on that list. That was my takeaway from the remarks of Amy Kendall, Vice President of Complex Health Solutions at CareSource during her keynote, What Provider Organizations Should Expect As Managed Care Moves To A Whole Person Focus, at the 2021 OPEN MINDS Performance Management Institute. So what do states want for these complex consumers? The states with managed care contracts want to go beyond health and behavioral health—requiring health plans to screen for social needs…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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