The Digital First Era

My recent interview with David Klements, the Chief Executive Officer of Qualifacts, Preparing For The New Normal: What’s Keeping Executives Up At Night? during the 2020 OPEN MINDS Management Best Practices Institute shifted my perspective in thinking about the future of digital health services. Our discussion centered on the issues, challenges, and opportunities facing specialty provider organizations as we move from “crisis normal” to the “new normal.”

To start, we focused on the current state of specialty provider organizations. A recent national survey conducted by Qualifacts and the National Council For Behavioral Health had some interesting findings—for example . . .