In health and human services, technology has moved out of the finance department with its focus on compliance and billing. Now, technology is an integral part of the strategy of most organizations—with core elements like analytics, medical records, consumer engagement, population health, financial management, human resource information systems, and more (see its consumers, its team members, and its financial sustainability. Technology is now an integral tool in improving the consumer experience. It is integral to the employee experience (see Technology Strategy For Sustainability—EHRs Are Just The Start, Five Technologies To Boost Your Team’s Productivity and Workforce Problems . . .

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