By Monica E. Oss In serving consumers, clinical professionals want flexibility and often chafe at the “rules” put in place by payers and health plans. What services are reimbursable? How many services can be delivered? How to navigate prior authorization processes? How to manage documentation requirements? But as someone who came from the financial side of the health care system, the “rules” are intended to assure that appropriate services are delivered and to manage costs. I see value-based reimbursement (VBR) models—particularly those that move away from fee-for-service—as a way to move toward more flexibility for provider organizations and their clinical teams. By aligning incentives with…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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