By Monica E. Oss In my closing address at the 2020 OPEN MINDS Management Best Practices Institute, Navigating The Crisis – Best Leadership Practices To Survive A Crisis & Emerge As A Market Leader, I pointed out that every organization needs a “next big thing”—that  “next generation” service that will be the anchor of sustainability in the years ahead. How should executive teams “imagine” the future of health and human services and their next service line? Mobile and tech-enabled, said four executives from Netsmart at the thought-provoking session, The Future Of Care – What You Should Be Thinking About Now during the Institute. Why? They gave three reasons—the legacy of forced innovation, advances in technology,…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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