When It Comes To Performance Metrics, Not Any Measure Will Do

Keeping a competitive edge means performing well. But the definition of 'good performance' depends on the stakeholder (see No Common Language = No Data Sharing). The key to success for management teams of provider organizations is the ability to measure success from the customer perspective. That was the theme of the session, Key Performance Indicators For Value-Based Care: How To Use Performance Metrics To Build A Value Proposition For Health Plans, at The 2020 OPEN MINDS Performance Management Institute last month. The key performance indicators (KPIs) that are critical depend on customer - and what they value (see 4 Tech Competencies . . .