Thriving With Managed Care: An OPEN MINDS Executive Seminar On Organizational Competencies & Best Practices In Health Plan Contract Management

This presentation was delivered on February 13, 2019, at the 2019 OPEN MINDS Performance Management Institute. In the presentation, the speakers discussed core themes related to customer-centric intake and admission processes to ensure maximum client visits and reduce "no show rates; development of winning marketing strategies and account management to drive and maintain maximum referral volume; and customer focused care coordination for effective continued stay reviews, treatment updates, and discharge planning. The presentation speakers included: Richard Louis, III, Director of Development - Behavior & Addiction Medicine, Southern California Healthcare Systems, Inc., & Advisory Board Member, OPEN MINDS Ken Carr, Senior . . .