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This presentation was delivered on February 13, 2019, at the 2019 OPEN MINDS Performance Management Institute. In the presentation, the speakers discussed core themes related to customer-centric intake and admission processes to ensure maximum client visits and reduce "no show rates; development of winning marketing strategies and account management to drive and maintain maximum referral volume; and customer focused care coordination for effective continued stay reviews, treatment updates, and discharge planning.
The presentation speakers included:
Richard Louis, III, Director of Development - Behavior & Addiction Medicine, Southern California Healthcare Systems, Inc., & Advisory Board Member,
