Consumers expect provider organizations to provide not only good services, but convenience and accessibility as part of their standard operating procedures. Whether it is a technology, staffing, or process improvement strategy, the desire is to provide a “one stop” resolution. So, to accomplish this, what does a successful strategy look like? This executive web forum was delivered on April 8, 2021 by Centerstone Chief Marketing Officer Debbie Cagle, who discussed the Centerstone experience: Transforming call center functionality to meet exploding demand Rechanneling walk-in access Facilitating tele-video delivery Harnessing data for . . .
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