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This closing keynote presentation took place at The 2023 OPEN MINDS Performance Management Institute. To go the distance and stay on track with daily market trends is a struggle many health and human service executive teams face. But improving performance begins with an internal examination of programs and services, finances, technology systems, staffing, operations….and the list goes on. Balance and growth come from monitoring and managing these internal processes and identifying the need to make strategic adjustments along the way. In her closing keynote, OPEN MINDS Chief Executive Officer Monica E. Oss discussed planning not only for success and . . .

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