Moving from A Compliance Focus Program To A Culture Of Quality: The Harris Center Case Study

The Harris Center for Mental Health and IDD, serving as the mental health authority and local intellectual and developmental disability (I/DD) authority for Harris County, is one of the largest community mental health care centers in the United States, and the largest behavioral and developmental disability care center in Texas, serving nearly 80,000 patients and responding to approximately 130,000 crisis calls each year. Under the leadership of Chief Medical Officer, Dr. Luming Li and Wayne Young, CEO, The Harris Center organization embarked on a vision to move their agency from a compliance focused program to a culture . . .