Moving Crisis Care Upstream: The Family Service League Case Study is starting in

“The marketing dashboard shows green, but the chief financial officer sees red.” That was the (somewhat) amusing opening of the new report of the results of a recent survey of marketing professionals—The 2026 State Of Performance Marketing.

One of the findings that caught my attention is that marketing professionals report that 25% of marketing budgets are spent on initiatives that fail to drive outcomes and only 26% of marketing investments convert to qualified opportunities. They also responded that 67% of their marketing performance dashboards show “success” with no related revenue.

How does this happen? Almost three-quarters (76%) of marketing content isn’t informed by customer data, and 81% of marketing professionals report that less than half of their content