What a difference three months makes. At the start of 2020, telehealth and virtual were knocking at the door of health care, with a market estimated at $45 billion and set to grow 19.3% in the next six years (see Telemedicine Market Size). Roll forward one quarter and virtual care—that group of tech-enabled services like…

Take a moment and think back to the concept of telehealth prior to the COVID-19 pandemic. For many executives of health and human service organizations, you likely came across the term, had a good grasp on the benefits (and pitfalls) surrounding telehealth, and maybe even researched a few platforms to facilitate the delivery of this…

The COVID-19 lockdowns happened without much notice. Most health care provider organizations had less than a week to start or significantly expand virtual services and operations. While those who already had a telehealth system in place had to scale up fast, others had to scramble for technology, process, and skills to ramp up quickly. With…

In the wake of the COVID-19 pandemic, the idea of ‘meeting consumers where they are’ has become the foundation for service delivery as loosened restrictions and other regulatory changes have pushed many organizations to pivot quickly to telehealth and virtual care, despite the market turbulence. We’ve put together a list of resources to help your…