Improving Patient Experience To Improve Financial Performance: A Discussion With Warren Bates, Chief Executive Officer Of Mend
Warren Bartes, Chief Executive Officer, Mend, & Monica E. Oss, Chief Executive Officer, OPEN MINDS, discuss the growing relationship between patient engagement, provider utilization, and financial sustainability in behavioral health and human services organization.
As behavioral health organizations face increasing workforce pressures, rising demand for services, and tighter financial margins, executive teams are rethinking the role patient engagement plays in operational and financial performance. Increasingly, organizations are recognizing that patient behaviors such as missed appointments, delayed intake completion, and gaps between referral and first visit can serve as early indicators of broader organizational instability.
Together, Warren and Monica discuss how . . .
