If You Can’t Keep Score, You Can’t Be In The Game

When it comes to numbers, the offense is tough. Consumers are selecting provider organizations based on performance ratings. Consumers in treatment also want to know how they are progressing. Payers and health plans want outcomes data. Regulators and funders want performance measures and results. Referral sources, community partners, and collaborators want evidence of what you can do based on hard data.

Consider just a few headlines from recent weeks on the importance of numbers to health plans and consumers. The National Committee for Quality Assurance (NCQA) just released new health plan ratings to help consumers choose health plans. The ratings . . .