OPEN MINDS Management Newsletter

Learn about new business models and the latest management best practices in our monthly, how-to guides on trending issues. Knowing the market—and knowing how to manage your way to success in that market—are two different issues. For thirty years, we have shared our field-tested models developed by our senior advisors and case studies that illustrate the challenges and tips for success.

February 2021 Issue
Telehealth Is Health In The Next Normal: How To Develop & Design Hybrid Services:
The OPEN MINDS Management Newsletter, February 2021
ā€œTelehealthā€ Is ā€œHealthā€ In The Next Normal

Back in 2015, John Sculley, former Chief Executive Officer of Apple, was tweeting about telehealth from a medical conference at the Philadelphia Eagle Stadium discussing the future of health care. He predictedā€”ā€œ#Telehealth-24 months will drop the tele and just be health as it expands its reach to hospitals/doctors & access on mobile 24 hrs day.ā€ā€¦

Read More
How To Succeed With Post-Pandemic Telehealth:Ā Ten Items For Your Checklist

With the nation on lockdown for much of 2020, telehealth became a lifeline. Specialty health care provider organizations that were forced to make the rapid pivot to all-virtual outpatient services early in the pandemic adapted surprising quickly and discovered many benefits, even as they learned to navigate the bumps on the road. The biggest benefits…

Read More
Planning For Telehealth Sustainability In The Next Normal: The MindPath Care Centers Case Study

MindPath Care Centers is the largest outpatient mental health care organization in the combined Carolinas and one of the largest in the southeast. With a 25-year record of service to the community, MindPath has 25 locations and employs nearly 180 clinical professionals. The organization provides mental and behavioral health services, transcranial magnetic stimulation (TMS) therapy,…

Read More
Growing A Telehealth Program After The Crisis Surge: The CHE Behavioral Health Services Case Study

Established in 1995, CHE Behavioral Health Services (CHE) is a multispecialty clinical group dedicated to increasing access to behavioral and mental health services. They offer psychology and psychiatry services in multiple settings—a national outpatient telehealth virtual clinic, skilled nursing facilities, in-person psychotherapy clinics, assisted living facilities, and home health care. With corporate offices in Brooklyn,…

Read More
Scaling Up A Telehealth Program For The Post-Pandemic Market: The Spectrum Health & Human Services Case Study

Spectrum Health and Human Services started in 1973 as a behavioral health services provider organization in largely rural communities in Western New York. Today, they serve 14,000 consumers with 400 employees at 14 locations in seven counties. They provide outpatient mental health and addiction treatment services at all locations. They also have 330 supported housing…

Read More