In recent months, every time I bring up the need for marketing to get better health plan contracts and attract new consumers, there is one response among executive teams of specialty and primary care provider organizations that concerns me. "We don't need marketing. We can't deal with the consumer demand we have right now because we don't have the workforce."

I would argue that this situation is exactly why provider organization executive teams need to invest in marketing—to attract the contracts and the consumers with a sustainable margin. "Sustainable margins" give provider organizations the ability to . . .

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Marketing & Business Development

Marketing and business development are essential for raising organizational awareness, gaining customers, and making sales. For health and human service provider organizations, understanding the needs of the consumer population that is served by the organization and developing a service that meets their needs at a fair cost is key. A marketing strategy must be integrated within an organization’s strategic plan in a way that will ultimately foster growth and support the organization’s overall business goals—from identifying the objectives and conducting a market analysis, to marketing strategy development and implementation.


Health and human services organization executives are under increasing pressure to drive growth in markets defined by heightened competition and ongoing consolidation. This growth can come about in many different ways, including mergers, acquisitions, organic growth that leverages both existing and new services, and expansions into new markets and consumer groups. Many executives understand that to be successful, they must design and execute a robust strategic plan. What is often missed is a solid marketing… Read