As provider organizations prepare for the post-crisis “next normal” strategic planning is more important than ever before. But given all the changes in the landscape, the profound impact of the COVID-19 and other crises of 2020, and the new needs and new competitors in the market, the strategy must be transformative and focus on sustainability. It cannot be business as usual or a recycling (with moderate adjustments) of last year’s strategic plan. As executive teams plan for the upheavals and volatility ahead, you need to define your vision for the market position of your organization’s service . . .

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Marketing & Business Development

Marketing and business development are essential for raising organizational awareness, gaining customers, and making sales. For health and human service provider organizations, understanding the needs of the consumer population that is served by the organization and developing a service that meets their needs at a fair cost is key. A marketing strategy must be integrated within an organization’s strategic plan in a way that will ultimately foster growth and support the organization’s overall business goals—from identifying the objectives and conducting a market analysis, to marketing strategy development and implementation.


Health and human services organization executives are under increasing pressure to drive growth in markets defined by heightened competition and ongoing consolidation. This growth can come about in many different ways, including mergers, acquisitions, organic growth that leverages both existing and new services, and expansions into new markets and consumer groups. Many executives understand that to be successful, they must design and execute a robust strategic plan. What is often missed is a solid marketing… Read