This presentation was delivered by Joseph P. Naughton-Travers, EdM, Senior Associate, OPEN MINDS on February 13, 2019, at the 2019 OPEN MINDS Performance Management Institute. In the presentation, Mr. Naughton-Travers discussed the big challenges facing executives as they lead their organization on the path to tech-driven futures, including: How to develop a technology strategy that aligns with your organization’s strategic plan How to establish a technology budget that allows your organizations to meet its strategic goals How to apply best practices in technology selection, implementation, and optimization . . .

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Marketing & Business Development

Marketing and business development are essential for raising organizational awareness, gaining customers, and making sales. For health and human service provider organizations, understanding the needs of the consumer population that is served by the organization and developing a service that meets their needs at a fair cost is key. A marketing strategy must be integrated within an organization’s strategic plan in a way that will ultimately foster growth and support the organization’s overall business goals—from identifying the objectives and conducting a market analysis, to marketing strategy development and implementation.


Health and human services organization executives are under increasing pressure to drive growth in markets defined by heightened competition and ongoing consolidation. This growth can come about in many different ways, including mergers, acquisitions, organic growth that leverages both existing and new services, and expansions into new markets and consumer groups. Many executives understand that to be successful, they must design and execute a robust strategic plan. What is often missed is a solid marketing
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