A Mad Scramble?

Right now, getting data on consumer telehealth demand and telehealth preference is a moving target. We're not done with the final post-pandemic adjustments to the health and human service landscape. For managers, trying to find the balance between what employees want and what consumers want is also a moving target.

That challenge—the challenge of developing a flexible hybrid service delivery model—was the focus of a recent briefing, Going Hybrid—It’s The People. In the piece, we highlighted data from a J.D. Power survey (from September of 2022) that 57% of consumers prefer telehealth for . . .